Privacy Policy
Effective date: pending counsel review
1. Introduction
This Privacy Policy explains what data shiponline.app collects, how we use it, and what choices you have. By using the service you agree to the practices described here. Counsel will add the formal definitions block before launch.
2. Information we collect
Account information you provide (email, name, password hash via bcrypt). Shipping information you enter (sender + recipient addresses, parcel dimensions, weights, tracking numbers). Payment information stored by Stripe - we receive only the last four digits and brand for display. Usage data from your interactions with the app (page views, feature usage) for product improvement.
3. How we use information
To operate the service - buying carrier labels, sending tracking notifications, displaying your order history. To improve the product - usage telemetry helps prioritise what to build next. To comply with legal obligations - tax records, dispute response, fraud prevention.
5. Retention
Account data is retained while your account is open. Closed-account data is wiped within 30 days except where retention is required by law (tax records, etc.). Specific retention periods to be set by counsel.
6. Your rights
Depending on where you live (GDPR / CCPA / etc.), you may have rights to access, correct, port, or delete your data. Email privacy@shiponline.app to exercise these rights and we'll respond within the statutory window for your jurisdiction.
8. Security
Data in transit is TLS-encrypted. Passwords are stored as bcrypt hashes (never plaintext). Card data is stored by Stripe, not by us. We follow industry-standard practices but no system is perfectly secure - if we discover a breach affecting your data we'll notify you promptly.
9. Children's privacy
shiponline.app is not directed at children under 13 (or the equivalent age in your jurisdiction). We do not knowingly collect data from them.
10. Changes to this policy
We may update this policy; substantive changes will be announced in-app and via email at least 30 days before they take effect.
11. Contact
Privacy questions can be sent to privacy@shiponline.app. The final contact channel will be confirmed by counsel.